Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your purchase from Creative Imaginations. Please review this policy before ordering.

NON-CUSTOM ITEMS

We accept return requests for eligible non-custom items within 14 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

CUSTOM AND PERSONALIZED ITEMS

Custom-made, personalized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. This includes products created with custom names, images, colours, sizes, designs, or other customer-requested details.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us through our website within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging.

If we made an error or the item arrived damaged or defective, we will work with you to provide a replacement, repair, or refund. We will cover reasonable return shipping costs when a return is required because of our error.

APPAREL

Eligible non-custom apparel may be returned only if it is unworn, unwashed, and free from scents, stains, pet hair, and damage. Custom or made-to-order apparel is final sale unless damaged, defective, or incorrect.

REFUNDS

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

CANCELLATIONS

Please contact us as soon as possible if you need to cancel an order. Once materials have been ordered or production has started, custom and made-to-order purchases cannot be cancelled.

This policy does not limit any rights available under applicable consumer-protection law.